Refund policy

We have a 30-day return policy on physical products, which means you have 30 days after receiving your item to request a return.

Bookings for our courses and workshops are non-refundable.

Please see the DIY and Woodwork Courses or Young Makers Workshops sections below for full details.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase.

Please note the following exceptions to our return and refund policy:

  • Discounted sale items are final and cannot be returned or exchanged.
  • Returned items must be unused and be returned in original packaging.
  • Customised or personalised items cannot be returned or exchanged.
  • We cannot accept returns on gift vouchers.

 How to return items:

To start a return, please contact us at hello@ashandcompany.co.uk.

If your return is accepted, items will need to be sent to the following address:

The Hay Barn, Redfields Cottage Farm, Church Crookham, Fleet GU52 0RF.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@ashandcompany.co.uk.

 

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 10 business days, depending on your card issuer's policies.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

We will cover the shipping cost for returns or exchanges of damaged or defective goods.

 

DIY and Woodwork Courses (Adults)

All bookings for our courses and workshops are non-refundable.

Where a choice of booking type is offered, you can select either a Standard (Fixed Date) or Flexible (Reschedule if Needed) booking.

Standard – Fixed Date
Standard bookings are for the specific date selected at the time of booking and cannot be transferred or rescheduled.

If you are unable to attend your booked date, your booking fee will be forfeited.

Flexible – Reschedule if Needed
If you have purchased a Flexible booking, you may reschedule your booking up to twice by emailing us at least 24 hours before your workshop is due to start.

Any new date is subject to availability. Flexible bookings are non-refundable.

If less than 24 hours' notice is given, we are unable to transfer or reschedule the booking and the booking fee will be forfeited.

Please check which booking type you have selected carefully before completing your purchase. By making a booking, you agree to the terms applicable to that booking type.

 

Young Makers Workshops (Kids)

Bookings for our Young Makers workshops are non-refundable.

If you are unable to attend, please contact us as soon as possible. Where more than 7 days' notice is given, we will do our best to transfer your booking to another available Young Makers workshop or offer a credit note. Transfers and credit notes are offered at our discretion and are subject to availability.

If you cancel with less than 7 days' notice, we are unable to transfer your booking or offer a credit note, and the booking fee will be forfeited.

Please check the booking terms that apply to your workshop before completing your purchase. By making a booking, you agree to the applicable cancellation and transfer terms.